300 Jericho Quadrangle, Suite 130, Jericho, NY 11753, Unite StatesInternational Place, San-ei cho 26-3, Shinjuku, Tokyo 160-00083rd Floor, Sunclare Building, 21 Dreyer Street, Claremont 7735, Cape TownThis company is on the right track to keep up with incoming complaints, but there's still plenty of work to do.© 2004-2020 ComplaintsBoard.com. First I pay for a first business class ticket and this is how I’m treated? The outcome was that I was to be compensated £50 (I live in Northern Ireland). Upon returning to the states I submitted a reimbursement claim to Aer Lingus, using their forms and procedures. What is the regulations on the timeframe for a refund when a flight is cancelled?Hello. And this is where Aer Lingus turns from a disorganized cheapo airline into a fraudster airline. My sister then went all the way to Ryanair to see if they could get a flight over to London but unfortunately they were fully booked. Regards. On March 27th 2009 I flew from Warsaw to Dublin by Aer Lingus and was seated in a window seat. Made me move stuff around between the three check-in bags, 3 cabin bags and 3 personal items and weigh several times. The handle would only raise about 3 inches. This pissed me off. 5 months before take off and they can’t refund money to a person who became disabled and loss of job.
This bag was checked through all the way to Madrid, though we changed planes in Dublin. I can’t operate a manual wheelchair due to my disability and the past experiences I’ve had made me purchase a FAA approved travel chair. Can I apply those credits to anything else (meals, baggage, excursions)? The procedure for making a complaint.
Looking back, this is probably one of the worst parts of the entire trip. I just landed in Dublin to connect and have a ticket in hand. I demand to know why I should be made to pay for someoneâ a mistake. Soon after that the wheelchairs arrived. All Rights Reserved. You cant win ! Additionally, I had prepaid $100.00 for checking my golf bag but all of my associates had their fee waived. In every instance we were told we were on the flight, we clearly paid for the flight but no one could find the ticket… That is not the consumer’s problem.
I couldnât believe it. I went to cancel the trip and realized that I DID miss the deadline by a couple of days for the deposit in early April, 2020.
First time flying with them however I wont be using them again, On top of this I was selected for a random search for America, that was ok however aer lingus failed to inform me of this and just would not allow me to check in online, when I called customer service they were very unhelpful.On the 2ndNovember 2017 We boarded flight EI 712 in Cork for LHR, 17 minutes into the flight, all the lights went out, thereafter there was silence from the hostesses and eventually the pilot announced we were returning to Cork, due to a technical problem.
Weather in Chicago prevented us from taking off in Pittsburgh so we missed out flight to Dublin. The sooner Aer Lingus is MADE to have a serious customer care policy the better. As an example, I am a million mile flier on another air carrier. Aer Lingus said the flight to Bordeaux had been cancelled but stressed that only the third party booking engine could process the refund. I had to buy 6 extra outfits on top of toiletries. This was a big inconvenience for me since the meeting I attended was 4 days long. I have been given the runaround so many times between this company and Travelocity, both of which blame each other for miscommunications (CONSTANT LIES). You have made life-long enemies from a great number of people. I haven't traveled to the US to spend all my time on the phone, and I had to use the host's phone being in a different country.
Flight E135 from Heathrow to Belfast was cancelled due to bad weather. However the voucher has still not arrived. Itâs how Aer Lingus handled it. The departure time was later adjusted to 10.20. I can’t understand how this is legal for them to do. I am not given this option as it is not in the UK.
Keep writing and complaining - don't let up. I have never lost a bag before on a flight, I usually fly United but flew this airline since it was a Star Alliance. We flew First Class too!!! I was extremely worried and started praying we donât have to face any medical issues looking at the senior. We should have been given flights in Dublin. I had a carry on roll bag and was told at the gate that I would need to check it. Touched down hard and did a serpentine down the runway. I waited on hold for 3 hours to get to this point. We booked Aer Lingus to fly from Dublin to Gatwick. With that meal and all the sides, the senior and a patient traveling with us made it to Dublin without starving. Aer Lingus told us in Chicago that we should have been given flights while in Dublin. She tells me I have requested but they may be busy. I provide the reference numbers I have and then dead silence. They are generally a scam. When I had a query on a booking from Dublin to the US I had to phone the USA, nobody answering phones in Dublin despite the fact that planes were departing. I am so disappointed and I don’t know where to turn to get help. When I made an inquiry I was told had to be at the airport 90 minutes prior and it was Customs who would not let us board. You cannot complain by email or on line - Aer Lingus only accept written complaints by mail or fax . Avoid this airline. As if I’d buy airline tickets with knowing Id have a wheelchair. Every airline tells you their minimum check in times, and for economy even within europe, it is at least 90 minutes before departure time if not 2 hours. I hope it was worth it.I booked a flight in late January, 2020, well aware of the growing concern about the Coronavirus.